Refund Policies

bestpicker.store is committed to providing excellent customer service and customer satisfaction. This page outlines our policy regarding refunds, replacements, resends, and returns.

✅ What Qualifies for a Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure.
• Brazil: Eligible after 110 days due to customs delays.
• Other Countries: Eligible after 100 days for selected shipping methods.

Orders may occasionally be delayed because of carrier issues, customs inspections, or incorrect shipping addresses. Before opening a dispute, please check with your local postal service.

2. Orders Not Received

• If tracking shows "Delivered", refunds or replacements cannot be provided.
• If tracking does not confirm delivery, a non-delivery certificate from your local post office may be required.

3. Damaged Products

• Full refund or replacement for severely damaged products.
• Partial refund for minor cosmetic damage.
• Packaging damage caused during international shipping is not eligible.
• Electronic product claims must be submitted within 30 days.

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items.
• Partial refund or resend for missing non-essential parts.
• For sizing issues, please provide a photo showing the product measurements.

5. Order Cancellations

• Full refund if the order is cancelled before processing or shipment.
• Customized or pre-order items cannot be cancelled after payment has been processed.

📩 How to Submit a Dispute

Please include the following whenever applicable:

• Photos or videos showing the issue.
• Screenshots of any related communication (including name, date, and message).
• Return the product if requested by our support team.

⚠ Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be submitted within 7 days of the delivery date or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including:

• Natural disasters
• Epidemics or pandemics
• Customs inspections or delays
• War, civil unrest, or government actions

3. Shipping Method Restrictions

Disputes are not accepted for shipping methods that do not include tracking.

4. Delivery Location Restrictions

Certain regions with known delivery limitations may not qualify for refunds or resends.

5. Returns

• Returns must be approved before being sent.
• Unauthorized returns cannot be processed.
• Items must be returned within 30 days of delivery.

6. Service-Based Products

Services such as packaging or photography are non-refundable once completed.

7. Unacceptable Disputes

• Change of mind.
• Product appearance differs from expectations without defects.
• Delays caused by customs or force majeure events.
• Orders placed with the wrong address or incorrect product selection.

📌 Additional Information

• No disputes can be accepted once an order is marked as Closed.
• No disputes for the following shipping methods:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Some high-risk destinations may not qualify for dispute protection.
• Returns are accepted only at designated return warehouses.
• Service products are not refundable unless verified after inspection.
• Claims involving odors, deleted tracking information, customs delays, or similar situations may not qualify for refunds.

💬 Need Help?

If you're unsure whether your order qualifies for a refund, replacement, or resend, our customer support team is happy to help.

Email: support@bestpicker.store

We're here to help make your shopping experience as smooth and worry-free as possible.